Privacy Policy

Introduction

Welcome to Giftelle ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at info@giftelle.com.

When you visit our website giftelle.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the Sites, express an interest in obtaining information about us or our products and services, when you participate in activities on the Sites, or otherwise when you contact us.

• Name and contact information, including email address and phone number
• Account credentials, such as username and password
• Payment information, including credit card details (processed securely through third-party payment processors)
• Billing and shipping address
• Profile information, including photos and bio
• Preferences and interests

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information.

• Device information, including IP address, browser type, and operating system
• Usage information, including pages visited, time spent, and click patterns
• Location information, including approximate geographic location based on IP address
• Cookies and similar tracking technologies

How We Use Your Information

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process
• To send you technical notices, updates, security alerts, and support and administrative messages
• To process and fulfill your orders and transactions
• To send you information and updates about our products, services, and promotional offers
• To respond to your comments, questions, and customer service requests
• To detect, prevent, and address technical issues and fraudulent activity
• To improve, update, and expand our services and features
• To comply with legal obligations and enforce our terms and conditions

Information Sharing

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Vendors and Partners

We may share your information with vendors and partners who provide services through our platform, such as gift vendors, delivery services, and other third-party service providers necessary to facilitate transactions and deliveries.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, or violations of our Terms and Conditions.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

• We use encryption to protect your data in transit
• We implement access controls to limit access to personal information
• We regularly review and update our security measures
• We require third-party service providers to maintain appropriate security standards

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Sites and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

• Essential Cookies: Required for the Sites to function properly
• Performance Cookies: Help us understand how you use the Sites
• Functionality Cookies: Remember your preferences and settings
• Targeting/Advertising Cookies: Deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing of your personal information
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at info@giftelle.com. We will respond to your request in accordance with applicable law.

Children's Privacy

Our Sites and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside Canada/United States and choose to provide information to us, please note that we transfer the data, including personal data, to Canada/United States and process it there.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last Updated" date and the new version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to stay informed of how we are protecting your information.

Contact Us

If you have any questions or concerns about this privacy policy, the data we hold about you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.